What to Do if Sony and Microsoft Refuse to Refund Your Cyberpunk 2077 Purchase

Because of the botched last-gen versions of Cyberpunk 2077, developer CD Projekt Red encouraged players who couldn’t wait for patches to seek a refund. But some players cannot get refunds from either Sony or Microsoft, and a recent investor call explains why.

At first, the prospect of getting a refund for the Xbox One and Playstation 4 versions of the game seemed like a relief to many gamers. But players are having trouble getting refunds for a simple reason: CDPR gets no special treatment from these companies, and that includes exceptions to their existing refund policies.

In an investor call, CD Projekt Red CEO Marcin Iwinski reiterated that they wanted gamers to wait for patches to fix issues. But if they cannot wait, “We give them an option. The easiest way is to ask the retailer for the refund. If that is not possible, we are also providing help with that.”

Later, though, VP of business development Michal Nowakowski admitted that there was nothing particularly special about this offer. “You have to understand, Microsoft and Sony, for every product that is released digitally on their storefronts have refund policies. Despite various articles that have shown up, that things are being opened just for us, it’s actually not true.”

He continued with more sobering news. “These policies are in place and have always been in place. They are not opened up specifically for us. Anybody who has purchased any title on PlayStation Network or Microsoft’s storefront can ask for a refund.”

Long story short? It’s ultimately up to Microsoft and Sony whether to give your money back or not. If they refuse to refund you, you can e-mail helpmerefund@cdprojektred.com through December 21 for assistance from CD Projekt Red.